What personal information do we collect?
We may collect the following types of personal information:
How do we collect your personal information?
We may collect personal information either directly from you, or from third parties, including when you:
Why do we collect, use and disclose personal information?
Our handling of your personal information will vary depending upon how you engage with us. We may collect, hold, use and disclose your personal information for the following purposes:
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests.
Our use of your information
Generally, information which you give to us is used to provide you with a product or service which you have requested from us. We will not use your information to market to you unless we have your implied or express consent. For example, if you enquire about our venues, products or services, or enter a promotion in relation to our venues, products or services, we may infer your consent to receive marketing materials about those venues, products or services, or other venues and services which we think you may be interested in. If you receive electronic communications from us, we will always provide you with an opportunity to unsubscribe from receiving further information from us by emailing firstname.lastname@example.org.
To whom do we disclose your personal information?
Do we disclose your personal information overseas?
We may disclose your personal information to third party suppliers and service providers that have electronic storage located overseas.
How do we hold your personal information?
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use several physical, administrative, personnel and technical measures to protect your personal information.
For example, access to your personal information is restricted to our existing agents, business partners and service providers with authorised credentials and copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only and accessible only by authorised existing agents, business partners and service providers.
However, we cannot guarantee the security of your personal information.
Using our website and cookies
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Information is gathered in aggregate only and cannot be traced to an individual user.
How can you access or correct your personal information?
You can access the personal information we hold about you by emailing our Privacy Officer below. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
How do you make a complaint?
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us by emailing our Privacy Officer below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website, available here.
161 Donald Street, Brunswick East, Vic 3057
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